The following Terms and Conditions relate specifically to Gay Ski Week Australia.

All reservations are subject to availability and rates shown are per person and in Australian dollars.

In these Terms and Conditions, unless the context indicates otherwise:

• references to “we”, “us” or “our” is a reference to Points of Difference Events Pty Ltd (ACN 139 716 984) and includes, where applicable, its successors and assigns;
• a reference to “guest”, “participant” or “you” means the person making a booking and where applicable, includes any person who is included on that booking;
• “event partner” means any transport, accommodation, facility or service provider (other than us) who provides, or participates in providing, goods or services to guests for the event and includes Hotham Alpine Resort, Hotham Ski Company, Falls Creek Resort Management and Falls Creek Ski Lift Pty Ltd.

Deposits and final payments

• A deposit (of the amount as stated when booking, depending on the package selected), or an agreed and active Payment Plan (under which you must provide a direct debit or credit card authority), is required to secure your booking and must be made or provided upon booking to secure your place. Failure to do so will result in the reservation being automatically cancelled without notice.
• A separate registration fee (identified as such at the time of booking) is payable at the time of booking. If you cancel your booking for change of mind, the registration fee is non-refundable. The registration fee is a charge for the considerable work carried out by us in organising and co-ordinating all components of the event.
• Final payment of the balance of the Total Cost of your package, as advised at time of booking, must be made in full by July 31st 2024, unless an agreed and active Payment Plan is in operation. Failure to do so will result in the loss of deposit monies. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Cancellation fees will be charged in accordance with the Cancellation Conditions set out below.
• If your reservation is made on or after July 30th, 2025 (30 days prior), immediate payment in full of the Total Cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.
• For payments made by credit card (and not via a Payment Plan) a 2.2% merchant fee (including GST as applicable) will be added. If any cancellations are made, the merchant fee will not be refunded. The amount of credit card charges (in dollars) will be displayed at the time of booking. If you would prefer to avoid credit card charges, please contact us to make a direct deposit by EFT.
• Payments made through our website may also incur a nominal handling charge, which will be noted on the payments page prior to payment being made,
• Payment Plans may incur separate credit card fees, and these will be disclosed in any Payment Plan agreement.

Cancellation fees

Cancellations must be in writing. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice and the following Cancellation Conditions will also apply.

Note that the festival registration fee charged in our packages, and credit card fees included in the ticket purchase are non-refunable at all times.

Cancellation conditions

• Bookings cancelled by you on or before June 15th, 2025, being 75 days prior to commencement of the event are subject to a cancellation fee equal to 100% of the Deposit paid or 25% of the Total Cost if paid in full, whichever is greater;
• Bookings cancelled after June 15th, 2025, and before July 30th, 2025, are subject to a cancellation fee equal to 50% of the Total Cost or 100% of Deposit paid, whichever is greater;
• Bookings cancelled by you on or after July 30th (30 days prior) or automatic cancellations (see above section – Deposits & Final Payments) are subject to a cancellation fee 100% of the Total Cost, that is there will be no refund;
• Booking cancellations involving a Payment Plan may incur additional cancellation charges as laid out in the Payment Plan Agreement.
• In all of the above circumstances where you cancel your booking or there is an automatic cancellation, the festival registration fee is non-refundable.

Event tickets

There are no exchanges or refunds for event tickets/passes for change of mind once bookings have been confirmed and paid for. This is in line with the Ticketing Code of Practice of Live Performance Australia (the Code of Practice).

Transport tickets

Some transport tickets are purchased at a special rate and have more restrictive terms and conditions. Refunds may not be applicable subject to supplier terms.

Accommodation

Accommodation providers may have specific terms and conditions including cancellation fees. Refunds may not be applicable subject to supplier terms. These (or links to) can be found on our website here.

All accommodation pricing is based on a per person, twin share rate unless otherwise stated.

Bookings for Gay Ski Week Australia are deemed to be of a social type, and unless specifically requested and paid for, all accommodation shall be of a shared nature. That is, guests are required to share apartments and bedrooms with other guests. Every effort shall be made to accommodate any rooming requests; however room allocation shall be at our discretion. Further we shall not be held responsible for guest behaviour.

Guests must conduct themselves in an appropriate manner at all times. Simply put, guests agree not to be a dick.

Single and group bookings are available, dependant on rooming availability at time of booking.

Triple/Quad share rate

If you book at a Triple/Quad Share rate, and your party does not meet the required numbers, your rate will revert to a Twin Share rate.

If your request to share a room at a Twin Share or Triple/Quad Share rate cannot be met as advised by us to you, you have the option within 7 days to upgrade to a solo use room or have a full refund of your deposit.

Please note that if you incorrectly select and book for a Triple/Quad Share booking rate via the website when in actual fact the number of persons comprising your party has less than the required number of persons for that particular rate, you authorise us to correct the room rate for your booking and you agree to pay the additional amount within the earlier of 7 days of the date of our invoice and the date on which payment is required in full for the Total Cost for your package.

Twin Share, “Share with a Stranger” rate

If you book a Twin Share “Share with a Stranger” rate, we will endeavour to find you a roommate. You will be introduced to any prospective roommate prior to the event. Please note that we are not responsible if you are not compatible with the roommate.

If we are unable to find you a roommate or you consider that the prospective roommate is not compatible with you, you will have the option to upgrade to a solo use room or have a full refund of your deposit, provided that in the case of non-compatibility such election to be made by you within 7 days of introduction to your prospective roommate.

Please note that we may not offer a “Share with a Stranger” rate. Please check the website at time of booking.

Apartment rate

To secure an Apartment Rate, the lead booker will be invoiced for the full value of the apartment and will be responsible for payment of the invoice to secure the booking.

Alternatively, at our discretion, we may choose to provide a per person rate for your apartment booking. If you book at an Apartment Rate with this option, the per person rate for your group will be calculated by dividing the Apartment Rate by the number of people in your group. If your final numbers increase or decrease, the rate will be re-calculated, and all members of your party will be required to meet the new rate.

Security deposit on check-in

Guests are also required by the accommodation provider to pay for any required accommodation security deposit upon checking-in. The security deposit shall take the form of a pre-authorization on a credit card, or cash.

Guest Behaviour

In additional to any legal document issued by Falls Creek Ski Company or other partners, including the Alpine Responsibility Code, all guests attending Gay Ski Week Australia are required and expected to behave in a respectful manner towards other members of our group (and other visitors in the resort as well). We simply ask that you “don’t be a dick” and carry yourself with decorum and style. If you are unsure about what this means, please ask.

Group Communications

Members of our group will be granted access to our private “WhatsApp Group” to facilitate group communication and management. We will use this group to make announcements that effect group members in the lead up to and during the festival. Group members are also welcome to use the chat feature to connect with other group members. Again members are required to behave in a respectful manner when using this app. Any message deemed to be in inappropriate will be deleted by the group admins. Should a member continue to behave in a manner that is problematic, they may have their access to the group limited or cancelled. The decisions of the admin team in this are final.

Weather conditions

Under no circumstances can we or other event partners including in particular, Falls Creek Resort, Hotham Alpine Resort or any of the property owners, be held responsible for snow or weather conditions, nor can any booking be cancelled other than in accordance with the cancellation policy detailed above.

Photographic release

We may hire photographers and staff to produce promotional and publicity pictures or video during your trip. Further, guests may take photographs or videos and provide these to us. Each participant grants us, our successors, licensees and assigns, all rights of every kind in perpetuity to the use of that participant’s photograph or likeness in all forms and media and in all manners, for marketing or any other lawful purposes, without limitations, at our sole discretion.

Each participant releases us, our employees, principals, directors and representatives and releases our event partners and their respective employees, principals, directors and representatives, from any liability, loss, expense, damages, or claims arising from distribution, broadcast, sale or use of the participant’s likeness or voice. If a participant does not desire to be part of future marketing materials, the participant may rescind this release in writing upon arrival or at any time prior to the participant’s return from the event. After the participant’s return, the right to so rescind shall be forever waived.

Baggage

Cartage of baggage to and from the Falls Creek and Mount Hotham Ski fields shall be via the relevant carrier, for example, QantasLink, Falls Creek Bus, Hotham Bus Co. Falls Creek Coaches, or other appointed company, as advised at time of departure.

The relevant Baggage conditions shall be as stated by the carrier, under their terms and conditions.

Neither we nor any of our employees or agents shall be held responsible for guests’ luggage.

Passengers are advised to remove all carry-on baggage while disembarking at meal, rest, and other stops. Carry-on baggage is any item carried aboard coach or aircraft by a passenger and includes, but is not limited to, handbags, clothing, books, magazines, electrical equipment and components, cash, credit cards, artwork, passports, jewellery, and any other valuable items.

Guests with emotional baggage are referred to the section on Guest Behaviour above.

Insurance

We strongly recommend that all passengers travelling to the event take out appropriate travel insurance at the time of booking of the event.
If you would like a quote for travel insurance, please contact us, as we are happy to handle this aspect for you.

COVID-19

The following terms and conditions have been prepared based on current government public health information applicable for Australia. You acknowledge that the public health situation regarding COVID-19 may change closer to the event.

Please check applicable State and Territory government’s travel advisory information prior to booking (including for your own State or Territory). It is your responsibility to check whether you are able to travel to Falls Creek to attend the event and return home, and if any quarantine conditions on return may apply to you.

All ticket purchasers and attendees are required to have a current COVID-19 vaccine certificate, showing they are fully vaccinated, including any required booster shots. All guests will need to provide proof to gain entry to our events, failure to do so will result in you not being admitted to the event venue and no refunds will be permitted.

You must not attend the event if have tested positive to COVID-19 at any time 21 days prior to and up to the commencement of the event and have not been cleared by a medical practitioner as being fit to travel to, and attend the event, without posing a risk to others by reason of spreading the virus. (Usually this requires at least 2 negative test results following a diagnosis of COVID-19).

Further, you agree not to attend the event if you have any of the symptoms of COVID-19 unless you have received, and can produce upon request, a certificate from a medical practitioner attesting that you are fit to travel to and attend the event without posing a risk to others by reason of spreading the virus.

We or an event partner may request that you produce such a medical certificate if you exhibit the symptoms of COVID-19 (see https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/what-you-need-to-know-about-coronavirus-covid-19#symptoms). Failure to provide such a medical certificate may result in you being denied access to participate in the event (or any aspect of it) by us or an event partner.

If you develop symptoms of COVID-19 during the event you agree to immediately consult a local medical practitioner and undertake a test for COVID-19 and follow any reasonable directions of us or any event partner in the interests of public health. You acknowledge that this could include a direction to self-isolate in the event of a positive test result.

You agree to follow any spatial distancing and hand-sanitising instructions of any event partner in line with government health directions or recommendations during your participation in the event (or any aspect of it).

You release us and our event partners from all claims for any action in good faith in denying or limiting your access to or participation in the event (or any aspect of it) where you exhibit the symptoms of COVID-19 and are unable or unwilling to provide such a medical certificate.

You acknowledge and agree that if any venue is affected by a cluster of COVID-19 infections proximate to the commencement or during the event, access to that venue may not be possible and in a worst-case scenario, the event may need to be cancelled.

Changes, responsibilities and further conditions

By booking for the event you also agree to each event provider’s terms and conditions. Please refer to our website for those third-party terms and conditions.

All information in respect of goods and services offered, including prices, is subject to alteration or withdrawal without notice prior to booking. We and our event partners reserve the right to alter, amend or cancel all or any arrangements, bookings, or prices in regard to accommodation, tours, or packages for any reason whatsoever.

You acknowledge in particular that arrangements for bus or other transport might be changed by the applicable third-party provider at short notice, including for reasons related to COVID-19.

Activities booked may be hazardous and involve risk to participants. Participants should carefully assess risks and their own fitness levels in choosing activities. To the full extent permitted by law, no responsibility or liability is accepted by us, our employees, agents or contractors, or event partners and their respective employees, agents or contractors for any death, injury, accident, delay, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control.

If you or any of your group have travelled to the event by car, you are responsible for ensuring that there is a designated driver, unaffected by drugs or alcohol.
In addition to the terms and conditions set out above, any booking is subject to such further terms and conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service.

Any provision of, or the application of any provision of, these terms and conditions which are void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

Force majeure

You acknowledge and agree that we will not be liable for any failure or delay in performing any of our obligations referable to the event to the extent to which such failure or delay is due to circumstances beyond our reasonable control, including without limitation, fire, explosion, flood, tempest, earthquake, landslip, natural catastrophes, accidents or other acts of God, riots, war, terrorist acts, civil insurrection or commotion, epidemic, pandemic, quarantine, outbreaks of infectious disease or any public health crisis, breakdown of communication facilities, governmental acts or omissions, changes in laws or regulations, or strikes (a “Force Majeure Event”).

Event cancellation

In the situation of the event being cancelled by us or an event partner, then you will automatically be given a credit for future bookings, equal to the value of your purchase, less the registration fee, with a validity period of not less than 2 years, unless the booking was cancelled by you for change of mind reasons prior to event cancellation. Please note that the festival registration fee charged in our packages is non-refundable and not transferable and will not be included in any future credit.

You acknowledge and agree that we or an event partner may need to cancel the event (or part of an event) due to a circumstance beyond our or the event partner’s reasonable control, including without limitation, due to a Force Majeure Event, a public health order or for reasons of our or the venue provider’s good-faith assessment of guests’ health and safety.

Nothing in these Terms and Conditions will limit your rights under the Australian Consumer Law.

While we adopt the ticketing practices set out in the Code of Practice, we are not members of Live Performance Australia (LPA) and accordingly, you may not refer any complaints to LPA for external resolution.

Payment plan

At this stage, no third party payments plans are offered; however, we can make an individual arrangement with you for you to pay off your invoice by the event due date. Please ask for details. (References in these terms and conditions to an active “Payment Plan” refer to direct arrangements with us for payment by instalments, which are offered on an individual basis.)

Privacy

We refer you to our privacy policy https://pointsofdifference.com/privacy-policy/. You consent to the collection, storage, and disclosure to third party providers of your personal information (such as your name, address, contact details and date of birth) strictly for the purposes of the event.

Acceptance

In purchasing packages or tickets to Gay Ski Week Australia, you certify that you are at least 18 years of age. You have read the above terms and conditions and agree to its provisions.

We may require that each person included in a booking signs an acknowledgement that they agree to these terms and conditions as a condition of their attendance at the event.