When using the password reset tool (found here) an email will be sent to your registered email address, with the following message:
Use the following link to restore your password: restore your password
If you click on the hyperlink, you should be taken to the reset page.
If you receive the following error message below instead, simply copy the reset hyperlink and paste it to the same browser you used to reset.
Failed security check, expired Activation Link due to duplication or date.
If still unsuccessful, please call us on 1300 990 390 or via email askus@pointsofdifference.com.
For all of our events, there is handling charge of $6.50 (+ GST) per transaction, applied to cover handling and admin costs. In addition a merchant fee of 2.2% of your ticket charges is applied at checkout. This is to cover credit card and Paypal merchant fees. To avoid any postage problems, for most theatre (or similar) outings we currently do not ship or post any tickets out, but instead hand them direct to you when we meet for the event. For our NYE event CELEBRATION, tickets are posted out approximately one month before the event. There may be additional handling charges applied to certain events.
You can contact us via phone on +61 1300 990 390, direct via askus@pointsofdifference.com or via our Facebook page.
For event tickets (such as “Celebration NYE”, “[art] Gallery Glide [and] Graze”)
There are no exchanges or refunds for event tickets/passes once bookings have been confirmed and paid for. This is in-line with the Entertainment Industry Code of Fair Practice.
Tours and Travel products have different terms and conditions as stated on their pages and invoices/confirmation documents.